Through no fault of quality, pilling and bobbling can occur when fibres work loose if there is excessive friction on certain fabrics. A gentle brush usually resolves this issue. The pilling test results of our garments are exceptionally good however

Shrinkage is commonly caused by overheating in the washing machine or tumble drier particularly on 100% cotton garments. Always follow the washing guideline instructions on the label. Where possible, garments should be washed inside out.

Protect garments against direct contact with chemicals such as bleaching agents and softeners in the wash, or perfume, hairsprays etc.

Ironing at temperatures that are too high can cause unsightly shine marks on matt fabrics.


  • Washing: Always follow the manufacturer’s garment care guidelines as labelled before washing. It is advisable to wash knitwear inside out.
  • Ironing: Make sure your iron is set to the correct temperature as given on the garment care label. Many school uniform garments are ‘easy care’ and do not need ironing, refer to the manufacturer’s label for drying instructions to get the best finish from these items. Printed garments should not be ironed over the printed area.
  • Tumble drying: Always follow the manufacturer’s garment care guidelines as many garments are best left to dry naturally. Never tumble dry a pleated garment as this can reverse the heat treated pleating process – always hang up on a suitable hanger to air dry.
  • Fabric conditioner: We advise not to use fabric conditioner as many garments are specially coated for easy care and fabric conditioner interferes with this process.
  • Iron-on labels: These do not adhere to stretchy fabrics. Only affix to garments you can iron and remember to put a layer e.g. a handkerchief, between the clothing and the iron to avoid scorch marks.
  • Velcro fastenings: Never wash a garment with its Velcro fastening unfastened. The material is abrasive and can cause damage to other items of clothing in the wash. 

If you return a garment and wish it to be tested professionally and independently, we will arrange this for you if at all possible. However, if the fault is not found to be due to the manufacturing process you will be liable for the testing charges, which in some circumstances may be substantial.