We are making changes to improve your experience and service. For us to process your request as speedily as possible it is important you adhere to process below. This enables the query to go to the right place, the query is then dealt by the right person and we have a fast response.
For exchanges, please use the following email address : email@example.com
For returns, please use the following email address : firstname.lastname@example.org
For refunds, please use the following email address : email@example.com
Always put your school’s name and order number in the subject bar.
If you have a complaint, then please use the following email address: firstname.lastname@example.org Any item that is not available will be on back order and this will be sent out when back in stock. A date is usually sent to you when to expect the item.
School uniforms is a very bespoke market, we do everything possible to make sure we have plenty of stock but due to the nature of the business, when the demand is high in the summer this delivery time is considerably effected. That is why it is important for our customers to know that any order in the last 2 weeks before the students go back to school can be late or not reach you in time for when school starts. That is why we strongly encourage all orders to be put in with plenty of time. It is possible to be in out-of-stock situation in the last week. When you order please consider the delivery times below.
EMAIL RESPONSE TIMES.
Please be assured once you have emailed, it will be seen to and replied to within the time scale mentioned above.
The live chat is in place for general short questions. We do not answer any order, delivery questions through the live chat.
We have Facebook, Twitter and Instagram and we use these for special offers and a general connection with our customers. We do not answer any order or delivery questions through our social media channels.
Delivery charges are £4.99.