Please read these carefully as they govern your access and use of this website and the sale and supply of goods by us to you through our website.
They include important sales and product information and by using our website and or placing an order you accept these terms and conditions in full.
Before you place an order, if you have any questions relating to these terms and conditions, please contact us at firstname.lastname@example.org and a dedicated member will respond to your query.
If you do not agree to be bound by these terms and conditions, you may not use or access this website.
In order to access your account, order pages and our services you will be asked to select a user name and password.
You are responsible for ensuring the proper use of your username, password and account, for restricting access to your computer and you accept responsibility for all activities that occur under your account or password.
Please tell us immediately if you believe that an unauthorised person knows your username or password or has access to your account. Please keep your details up to date using the Edit functions in the Account page.
PURCHASE OF PRODUCT.
Price and availability.
The price of the goods is shown on the relevant page detailing the goods once you are logged in. If we know an item is out of stock at the time of ordering you will be informed during the selection process. If an item is shown on the site as in stock and is subsequently found not to be, you will be informed as soon as is practical. If you select an item which is out of stock, payment will be taken for that item at the time of ordering and the item placed on back order for you.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
We will send you an Order Acknowledgement email confirming that your order has been received.
We will then send you an Order Despatch email which constitutes our acceptance of your order and will detail any items which are not available for despatch.
Please note that all orders are verified by weight prior to despatch whether an order has been fulfilled or partially fulfilled.
Non-acceptance of an order may be a result of one of the following:
BESPOKE ORDERS – EMBROIDERY/PRINTING
You can make as many changes as you like during the design stage. If you are unsure for any sizes you can use our sizing guide or request a size guide. You can send us a request and can come into store to check the size, this will make sure you order the correct size. Once happy you will need to sign the approval form.
Refunds or exchanges cannot be offered once bespoke items have had the embroidery or printing done on them.
Payment will be taken at the time of ordering.
Any item that you wish to exchange and is free from fault must be unworn and in saleable condition.
All returns and exchanges are made at the Company’s discretion whilst acknowledging our responsibilities under the Consumer Rights Act 2015*.
If you are exchanging an item that has been posted to you we ask that you use the free-post label enclosed in your original order. You will need to tear off the returns portion of the dispatch note and state that you require an exchange. You will also need to indicate what size you require as a replacement.
Exchanges will be made once we have received the product from you and will be processed within 1-2 working days, this can sometimes be longer during the summer period.
If there is a price difference between the products you are exchanging you will be contacted via telephone and refunded/billed accordingly.
If the product you require is temporarily out of stock it will be placed on our back-order system and you will be duly notified.
Free – No Hassle returns.
In addition to your legal rights, we will happily exchange or refund any item, in its original condition, not washed or worn within 30 days. If this is done in the branch, you will need to bring your receipt with you as proof of purchase. The items need to be unused and have all its original packaging
If you purchased online, please use the returns form enclosed, with your invoice. This can be done at any post office.
Delivery costs are shown separately to the price and are confirmed and added to the total cost of the order if applicable when we accept your order.
Goods will normally be despatched within 24 hours of receiving your order please note that this may rise to 48 hours during the busy back to school period. You will be notified as soon as is practical if we cannot despatch the goods within this time frame.
Please make sure that you complete the checkout form fully, to allow us to deliver the goods to you. If you order more than one item, we may make delivery by instalments if an item is out of stock.
If you give special instructions for a parcel to be left in an insecure place, please note this is at your own risk. As soon as you have accepted delivery of the goods, you will be responsible for them including any damage that may occur to them.
We will try and ensure that all details, descriptions and prices of products appearing on the website are correct at the time of entering onto the system.
Although we aim to keep the website as up-to-date as possible, the information including product descriptions appearing at a particular time may not always reflect the position exactly at the point of ordering.
CANCELLING AN ORDER.
Your right to cancel.
If you are unhappy with all or any of the goods received, you can return any of them to us in accordance with our returns procedure. Please note that your right to return products does NOT apply to products which fall into the following categories (unless they are faulty).
Our right to cancel.
If you have paid for items for collection from us, and have not collected within 4 weeks of notification we reserve the right to cancel the order and refund any monies paid.